At Simplex we offer bespoke support packages to suit the requirements of our clients
Excellent IT Support is a key component of an organisations IT success, in terms of both staff and customer experience. An industry standard support system with structured priorities and agreed service levels is vital to ensure that systems continue to run efficiently and speedily. In addition to first line support, efficient and cost effective 2nd and 3rd line support & monitoring must be on place to ensure the success of key applications and hardware, cloud services plus back-up and fail over.
We work with our clients to produce individual support contracts which will complement and enhance your current arrangements. Whether you require simple ad hoc support, or complex monitoring and resilience we will work with your IT teams to ensure we work as part of your team and within your budgets.
Supporting existing IT Departments
Businesses often have a good level of IT skill in-house, but perhaps without the advantages of the breadth of skills that exist across our engineers, including the specialism we have with our partner vendors, or the time to be fully up to date with the latest advances in technology. Simplex works with a number of clients where specific additional skills are required to complement in-house IT departments to help them function more effectively. These arrangements are fully bespoke depending on requirements.
IT Support Services
A fully managed support contract is the ideal option for businesses that want a hands-off approach to their IT infrastructure and assets. A fully managed support contract provides a full service outsourced IT department that covers:
- Unlimited one stop shop for all user IT issues via our helpdesk
- Server, firewall, security, off-site backup and disaster recovery services
- Hardware and software asset tracking
- Consultancy on strategy and growth
- Hardware and software procurement and installation
Businesses often have a good level of IT skill in-house, but perhaps without the advantages of the breadth of skills that exist across our engineers, or the time to be fully up to date with the latest advances in technology. Simplex works with a number of clients where specific additional skills are required to complement in-house IT departments to help them function more effectively. These arrangements are fully bespoke depending on requirements.
Some businesses are reluctant to enter into contractual arrangements for support either for commercial reasons or because they have a low IT support requirement. Our PAYG service allows these businesses to take advantage of our skills and expertise on an hourly rate.
IT support in your area and throughout the UK
Simplex has over 18 years trading and a high quality portfolio of clients across the UK. If you would like to know more about how we assist with our customer’s success we are happy to supply testimonials, case studies or arrange direct contact or site visits.
We have clients throughout the UK including:
Business leading systems & tools
Certified & experienced team
Your strategic IT partner
An experienced IT partner ready to help your business
Simplex Solutions are an established IT company formed in 1999 to provide specialist IT, Internet and business procurement services to entities of all sizes within the UK market.
“After being advised by another IT company that our server was “riddled with viruses” and would need to be sent to a data recovery specialist, we contacted Simplex Solutions on a recommendation from one of our suppliers. Within 1 ½ hours of receiving our server, Simplex had identified a Hard Drive failure on one of the Raid drives and set about recovering our data, they then set us up with a temporary network and backup solution to enable us to carry on trading whilst a new server was built and configured.”